Refund policy

Last updated September 2026

The short version

If your eSIM never connected or could not be installed, email contact@esimbff.com with the address you ordered with. We review refund requests case by case.

How to request

Email us the order address and a short note on what happened (for example: profile would not install, or no signal after the setup steps). If we approve a refund, it goes back to the original payment method.

What we look at

Whether the profile registered on a network, whether the device is eSIM-capable and unlocked, and whether the plan was used. Used data is not automatically refundable.

We do not promise a refund on every request

A working plan that you finished using is not a refund. We also decline repeated requests that look like abuse.